To help speed along your request, we require that you follow the steps below before posting a new topic on the forum. This is for the benefit of everyone and will help make the entire forum more efficient. It’s very important and we ask that everyone who posts follow these steps.

 

Step 1 – Always check the Documentation and the Knowledgebase Section. Most questions can be answered in those areas.

Step 2 – Always perform a Forum Search before you post, its very possible your issue has already been brought up and has been answered.

Step 3 – If your question has not been brought up, then please post a new topic. Always be as descriptive as possible. Our form for creating a topic requires that you enter the theme version number, and the live URL to your home page or the page that shows the issue in question. The form also has fields for WP and FTP login info. Those fields are not required, however providing us with your login information up front can save a lot of time for both parties. All login info stays private with our support team admins.

Step 4 – Patiently wait! We strive to get you answers as quickly as possible. Do not BUMP your thread, it will take 2X as long to get a reply because we answer threads from old to new.
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