• Author
    Posts
  • #128921

    TheSpiel
    Participant

    Hello supportteam,

    I upgrade my hosting plan for do php changes and the stuck importing demo data, in local are nice but no in my main hosting and the testing hosting, maybe troubles with new wordpress version? I tried old versions too, and the problem still continues. Too when in a cleaned wp are the ‘media’ loading bug that never ends.

    The server config now is nice:
    PHP Version: 7.1.2
    Memory Limit: Currently: 256 (Mb)
    Max. Execution Time: Currently: 120 (s)
    Max. Post Size: Currently: 76 (Mb)

    And when try to importing always stuck at 5%, any ideas that where are the problem?

    Thanks.

  • #128933

    Sen (CMS help)
    Moderator

    Hi TheSpiel

    Please give me FTP+WP admin info your site, i will have a close look and help you.

    Thank you!

  • #128971

    TheSpiel
    Participant

    Okey, tomorrow when back home I send you, is theme compatible with php 7.1 or 7.0? Thanks.

  • #128981

    Sen (CMS help)
    Moderator

    Both are compatible.

    Thank you!

  • #129000

    TheSpiel
    Participant
    This reply has been marked as private.
  • #129024

    Sen (CMS help)
    Moderator
    This reply has been marked as private.
  • #129033

    TheSpiel
    Participant
    This reply has been marked as private.
  • #129048

    Sen (CMS help)
    Moderator

    Ok please wait, i will work on your site.

  • #129049

    Sen (CMS help)
    Moderator
    This reply has been marked as private.
  • #129052

    TheSpiel
    Participant

    Hello, with the default WP themes isn’t any problem. Strato don’t have cPanel like that, is a custom web login with AppWizard, and control. I can’t give you access to this because is the main account of my client and have other important webs inside. I have tested other themes that I buyed from envato and is working nice, but another after installs gets the blank page too, I writed to the hosting support to review that.

    The upload of full demo site can’t be loaded by ftp?
    Thanks.

  • #129054

    Sen (CMS help)
    Moderator

    Yes, after get support from your hosting support. Plese let me know. I will try my best with some ways to help you install DEMO data without Cpanel.

    Thank you!

  • #129097

    TheSpiel
    Participant

    Please go on to try your best, in hosting support are saying that all is nice and I don’t want refund and change theme for technical impossibility of installation, because I tested in this time other differents themes and all are working, can you review that Sen? Thanks you.

  • #129120

    Sen (CMS help)
    Moderator

    Ok please wait, i will work on your site.

    Thank you!

  • #129121

    Sen (CMS help)
    Moderator
    This reply has been marked as private.
  • #129157

    TheSpiel
    Participant

    Sorry I can’t give that info, is for an important client and is their base hosting for other projects, thanks for the help anyway.

  • #129165

    Sen (CMS help)
    Moderator

    Oh, i will try to do it via FTP.

    Thanks for patience!

  • #129166

    Sen (CMS help)
    Moderator

    Hi TheSpiel

    Server requirements is one of the key factors for any WordPress theme works fine.At the basic level, this theme will require the following conditions:

    Apache 2.x or Microsoft IIS 7
    PHP 5.6.x or 7.x
    MySQL 5.0.4 or higher
    WordPress 4.5.+
    We Recommended PHP configuration limits are as follows:

    max_execution_time 120s

    memory_limit 128M

    post_max_size 32M

    upload_max_filesize 32M

    I’ve checked and i can see some of them that don´t comply:

    http://prntscr.com/eyb2jx

    Could you please config your server once again.

    I really look forward to hear from you.

  • #129194

    TheSpiel
    Participant

    Changed the version of php and now are the conditions you’re saying..

    Thanks you.

    • This reply was modified 1 week, 2 days ago by  TheSpiel.
  • #129205

    Sen (CMS help)
    Moderator

    Ok thanks, i will try my best.

  • #129209

    Sen (CMS help)
    Moderator

    Please don’t do anything, i’m working on yoru site.

    Thank you!

  • #129213

    Sen (CMS help)
    Moderator

    Hi again

    I’ve upload duplicator file of our DEMO site on suarezdemo folder, but your server not allowed to extract duplicator file:

    http://prntscr.com/eylppa

    Could you please login to Cpanel info and extract zip file for me. Then i can continue to work.

    Thank you!

  • #129214

    TheSpiel
    Participant
    This reply has been marked as private.
  • #129244

    Sen (CMS help)
    Moderator
    This reply has been marked as private.
  • #129344

    TheSpiel
    Participant

    For sure, 100% quality support, thanks you so much, for the future if happens to me in another installation of this theme if I do the same, extract that zip is done no? When the installation if finished is upgraded all to last version? thanks you and sure voted in themeforest.

  • #129413

    Sen (CMS help)
    Moderator

    Yeahhh!!

    Thank you so much for your rate and review.

    I’m not muchn understand you mean in last question. But if you want to update theme+plugin:

    1.1 Update Suarez Through WordPress Admin Panel:
    For this method you should first install the Theme Upgrades Tool.
    Unzip the file you just downloaded from ThemeForest and locate the WordPress Theme. (wp-Suarez.zip).
    Login to your WordPress Dashboard.
    Click on “Appearance > Themes”.
    Click on Add New button on this page
    Click on Upload Theme Button
    Click “Choose File” and locate the new theme file. (wp-Suarez.zip).
    In the “Upgrade existing theme?” option choose “Yes” from the dropdown list.
    Click “Install Now”.
    Click “Activate”.
    1.2 Update Suarez Through FTP
    Login to your Themeforest account and go to downloads (Dashboard > Downloads).
    Download the theme to your computer.
    Install an FTP program (for example, Filezilla is free).
    Retrieve your FTP login information from your hosting admin panel and login into your hosting via FTP.
    Unzip the item main file.
    Locate theme.zip (wp-Suarez.zip) and unzip it. Make sure your unzipping software does not create an extra directory with the same name, nested into each other.
    Drag and drop theme main folder into your FTP program with the destination: “YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”.
    The FTP program will give a warning that there is an existing directory with the same name, choose to Replace All.
    It will take between 15 to 30 minutes to replace all files. Once you are done, login to your WordPress dashboard and go to Theme Options. On the header (beside Theme Options logo) the theme version will be changed to the latest version. This is the indication that your theme is updated. We recommend method one which takes less than one minute.
    1. Uplodate necessary plugins

    When the time comes that you want to update our themes to the latest versions you may need to update necessary plugins of theme. To update the plugin you will need to follow the steps below:

    1 Deactivate plugins
    2 Delete plugins
    3 On the Dashboard, go to Appearance->Install plugins to reinstall plugins.

    Thanks again!

  • #129430

    TheSpiel
    Participant
    This reply has been marked as private.
  • #129435

    Sen (CMS help)
    Moderator

    1.That issue is solved: It is small issue in function.php file, you can fix it by yourself: go to wp_suarez/function.php file delete space in the end of file:

    http://prntscr.com/f0i1et

    2. About install demo data: Did you backup your demo site (that i did install for you) with duplicator plugin?

    • #129437

      TheSpiel
      Participant

      No sorry, I have deleted all, though that all needs was in the package I extract. This works if I copy all and paste into ftp? Or required to use Duplicator plugin?? And if you done fast-reinstall if I copy this will works in next installations? Or have to use Duplicator each time I want change server? Thanks.

    • #129442

      Sen (CMS help)
      Moderator

      OMG!!!I really spend a lot of time to move demo site for you. I spent two days to help you (because some reason from your server..) I help you with priority mode. Why you delete it.. soooooo sad.

      Because you didn’t give me Cpanel info so i have to upload file and install it via ftp.

      ——————————–

      Never mind!!!!!I decided to help you once again. I will come back you tomorrow. Here is 23:00pm.

      After done it could you please give me some tips$ for my time.

      Thank you so much!

    • #129443

      TheSpiel
      Participant

      Hey man, all is done I think, now ‘MEDIA’ is loading, is the demo data installed, only have to test everything, thanks you Sen.

    • #129454

      Sen (CMS help)
      Moderator

      That is great!!!!!!!!

  • #129436

    Sen (CMS help)
    Moderator

    Here is tutorial for duplicator plugin you can refer:

    How to Move or Backup Your Website with the WordPress Duplicator Plugin

  • #129469

    TheSpiel
    Participant

    I updated to v2 and same… media loading to infinite… What we can do with this? I though I can with this bug, but all ajax isn’t working.

    PD: Was the blankspaces in the functions.php, all solved. You have to edit in the next version 🙂

    • This reply was modified 2 days, 11 hours ago by  TheSpiel.

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