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  • #58489

    lcappiello
    Participant

    Sorry about the previous submissions!!!

    I can not delete any variations or attributes in the theme. The buttons are available but nothing happens I am not able to delete anything within woocommerce.

    Thank you
    Lisa

  • #58808

    Huyen (CMS help)
    Moderator

    0k. I saw your previous ticket.
    Could you take screenshot your problem to I can know what is your issue?
    Thanks

  • #59038

    lcappiello
    Participant
    This reply has been marked as private.
  • #59138

    Huyen (CMS help)
    Moderator

    Pls send me admin+ pass. I’ll show solution specific for you
    Thanks

  • #59312

    lcappiello
    Participant

    Ok I sent

  • #59436

    Huyen (CMS help)
    Moderator
    This reply has been marked as private.
  • #59576

    lcappiello
    Participant

    Ok the theme has been updated.

  • #59739

    Huyen (CMS help)
    Moderator

    – About Product : I fixed for you
    http://prntscr.com/aaigpj
    – To edit images:
    http://prntscr.com/aaih1f
    – Footer: your site have not footer yet. Pls install footer
    http://prntscr.com/aaihgg

  • #59769

    lcappiello
    Participant

    Thats great thank you.

    Last the 3 boxes under the slider on the home page. The images size has not been adjusted but I have tried all possible size scenarios to see if I made the image 300×200 the default size what will it look like. It is way to small when I tried it. What size do I need to make the images since I have not changed the settings in the fancy box to have them look like the demo?

  • #59773

    Huyen (CMS help)
    Moderator

    You can tick in Crop image box:
    —> result:
    http://prntscr.com/aaje5w

  • #59941

    lcappiello
    Participant

    I am not sure what happened but the store product content is all off again? There is no padding the words are on top of the images and some of the words ar at the top by the title. Plus the image is HUGE again

  • #60006

    Huyen (CMS help)
    Moderator

    Pls dont change ” Product Ratings”
    As I said: you need tick in Enable ratings on reviews
    http://prntscr.com/aax9hz

  • #60025

    lcappiello
    Participant

    Gotcha

    I dont want to see the reviews so I tried to add .woocommerce .woocommerce-tabs ul.tabs {display:none !important} in the custom css but no change. Any suggestions?

    On the header where I have the logo I used to have a search bar and the cart like in your demo yet no matter which header option I choose its not there. I thought it was a widget and maybe I deleted it but that was not it either.

  • #60030

    Huyen (CMS help)
    Moderator

    I dont want to see the reviews so I tried to add .woocommerce .woocommerce-tabs ul.tabs {display:none !important} in the custom css but no change. Any suggestions?
    Sorry I dont clear your mid, can you tell me more clearly? you can take screenshot the reviews woocommerce that you dont want show?
    – About header: I inserted for you:
    http://prntscr.com/aay8t9

  • #60187

    lcappiello
    Participant

    I would like to know if there is a css code I can use in the back end that would remove the REVIEWS TAB from the product pages? Since I am not able to untick the option to display reviews because the alignment goes off what are my other options to remove it from the page?

  • #60296

    lcappiello
    Participant

    1. Also it’s odd that Red mulch & Black mulch do not show the word REVIEW on their product page which is exactly what I want.

    2. On the Bulk Material page the 9 images are blurry when you view them on a mobile device.
    Then when you select a product it is even blurrier since the image is huge.

    I thought it was my image size so I went in and resized them all to be 400×400 and uploaded new images. The images are just as large and unclear.

    3. I have tried various sizes for the image that is on the right of the slider on the homepage that has the dumpster. Everything I tried I still can not get it to be as tall as the slider image. I still have the block of white space under it. I

  • #60342

    Huyen (CMS help)
    Moderator

    1. Hart to understand this your mind. 🙂 You can take screenshot for me?
    2. I saw it very clear on mobile:
    http://prntscr.com/abcwmb
    3. you can change height of your image or slider:
    http://prntscr.com/abd8sw

  • #60461

    lcappiello
    Participant

    The first two are examples of what the images look like on my ipad and iphone devices they are blurry the product images yet not on laptop?

    The other example attached is for the reviews issue I am looking for help with. I want to remove the word REVIEWS from the pages. Red & black mulch dont show the words REVIEW why do the others?

    Thank you!!!

  • #60463

    lcappiello
    Participant

    here are the other files that did not upload due to size.

  • #60734

    Huyen (CMS help)
    Moderator

    I inserted thís code for you:
    .cs-shop-tabs .panel-title > a {
    display: none!important;
    }

    http://prntscr.com/ac6a7o

    —> Result:
    http://prntscr.com/ac6a4o

    – About image on tab:
    http://prntscr.com/ac72un

  • #60881

    lcappiello
    Participant

    Perfect thank you.

    Can you tell me how I can close the gap on the header between the logo and the search bar field? I would love it if I could add an image to the entire strip or if I could add another image to the right of the current logo so it looks balanced.

  • #60915

    lcappiello
    Participant

    The CSS code you entered to remove the REVIEWS on the product page also removed the Description Tab that I need to have on the page because it contained info for the customer.

  • #61080

    Huyen (CMS help)
    Moderator

    You can edit your header in widget:
    http://prntscr.com/acjidh
    However this theme have just 2 header content widget, if you create an image -> it show not nice
    – As to hide REVIEWS : Because REVIEWS and Description in same class so you can’t hide REVIEWS and show Description

  • #61081

    Huyen (CMS help)
    Moderator

    I back

  • #61086

    lcappiello
    Participant

    ok gotcha how about moving the logo over to the right if I can not change the widgets is that possible?. I am not as good with changing the padding of an image would that work?

  • #61659

    lcappiello
    Participant

    Also what is the max size of an image I could use for that area? Maybe I can change the image to be longer to fill in the gap in between because it is so large?

    Is it possible to add text next to the amount of the product. The amount I list on the website for example Black Mulch is $17 but it is per yard. I wanted to have it say $17 per yd not just $17?

    THank you for all your help!

  • #61879

    Huyen (CMS help)
    Moderator

    No option for you move your logo to the right. If you want do this, you can create a new header by yourself:
    http://prntscr.com/ade9j8
    http://prntscr.com/ade9tk

    – About insert image into your header: As I said “this theme have just 2 header content widget, if you create an image -> it show not nice”. I try creating an image for you, you can see:
    http://prntscr.com/adem8y
    –> result:
    http://prntscr.com/ademfh

    Is it possible to add text next to the amount of the product. The amount I list on the website for example Black Mulch is $17 but it is per yard. I wanted to have it say $17 per yd not just $17?

    Sorry Woo doesn’t allow input text so you can show $17 per yd

  • #61956

    lcappiello
    Participant

    How do you add the customer header? I selected that option then when you go and click on the magnifying glass it does not open a window to select the menu to upload you created?

    What is the menu size to use for a custom menu?

    When I select the 3rd header as my option for the site my menu goes to the side?? See screen shot attached.

    I added back in the css code to remove the description & reviews yet ONLY on the Topsoil product did remove both fields Reviews & description on all the other products it ONLY removed the word description and reviews is left?

    How come there is no ORDER NOTES option. I have looked through WooCommerce and can not find the setting?
    I want the customer to be able to leave a note for Kennedy to let us know where to deliver material or whatever they need to say about the order..

  • #62105

    Huyen (CMS help)
    Moderator
    This reply has been marked as private.
  • #62119

    lcappiello
    Participant

    – When I select the 3rd header as my option for the site my menu goes to the side? Why does it do that it should go across the top like the example? You did not answer why it does that.

    -I need the option for a customer to add a note to the order or special instructions. I read that in WooCommerce they are called “ORDER NOTES” I have looked but don’t see that as an option to turn on or off

  • #62366

    Huyen (CMS help)
    Moderator

    – 🙂 Because the 3rd header layout as so.
    – You go to:
    https://kennedycontracting.net/checkout/
    You’ll see order Notes
    http://prntscr.com/ae5rhr

  • #62559

    lcappiello
    Participant

    1 – How do I remove the white bar under my header in the attached picture?
    2- When I go to create my own header, section 1 and 2 are still really small square blocks I wanted to upload a full length header that covers about 3/4 of the way with the shopping cart and search the other quarter? Is that possible.

  • #62561

    Huyen (CMS help)
    Moderator

    1. Pls send me that site
    2. In VC has available Logo and menu, you can use:
    http://prntscr.com/aeyq4p
    http://prntscr.com/aeyqal

  • #62562

    Huyen (CMS help)
    Moderator

    1. Pls send me that site
    2. In VC has available Logo and menu, you can use:
    http://prntscr.com/aeyq4p
    http://prntscr.com/aeyqal

  • #62563

    Huyen (CMS help)
    Moderator

    You can divi column:
    http://prntscr.com/aeyqh3

  • #62564

    lcappiello
    Participant
    This reply has been marked as private.
  • #62569

    Huyen (CMS help)
    Moderator
    This reply has been marked as private.
  • #62972

    lcappiello
    Participant

    Thank you!

    I don’t understand how to make my header look the same as the demos? How come my logo square is so far to the left and the cart and search so far to the right? On the KLBLANDSERVICES.COM website I used the same theme and header option and the logo is not as far to the left?

    What is the largest length of an image I could use in that space? I really would love it to be longer and not so square.

    The custom header is not working for me I don’t understand how make it full length straight across to use a header similar to what is attached. I am not familiar with how to adjust the header even with your screen shots I tried to add it but I only get a square not a long rectangle?

    I would like to close the gap between the search bar and the logo OR add a logo similar to what I have attached.

  • #62995

    Huyen (CMS help)
    Moderator

    You installed the spectrum-construction so your theme has layout as this demo:
    http://demo.cmssuperheroes.com/themeforest/wp-spectrum-construction/
    This demo is the BUILDING SUPPLIES / ONLINE SHOP
    http://demo.cmssuperheroes.com/themeforest/wp-spectrum-supplies/
    Every theme has difference layout.
    However you can config header in your theme option:
    http://prntscr.com/afe7f5
    – “What is the largest length of an image I could use in that space? “. I replied on above reply.
    – About “The custom header is not working for me“. Pls create a new header -> if you get any issue, pls tell me specific. I’ll check and show solution for you. Now, I cant see any your haeder:
    http://prntscr.com/afe94o

  • #63287

    lcappiello
    Participant

    Thank you for the above I will try again with changing the settings from 3 to 2 maybe and see how that looks

    I worked on the homepage slider picture on the left for a crazy amount of time and now I am worse off.

    I wanted to have the white space in between the slider picture on the left and the smaller one that says SALE on the right like the demo has. How do I accomplish that? I also now see that the slider is taller than the picture on the right as well.

  • #63327

    Huyen (CMS help)
    Moderator

    I dont understand your mind. You mean: you want have a header as this:
    http://prntscr.com/afvc25
    the slider is taller than the picture on the right as well”. Could you take screenshot for me?
    Thank yo so much
    !

  • #63457

    lcappiello
    Participant

    Please see attached

  • #63522

    Huyen (CMS help)
    Moderator

    sorry could you send again?

  • #63669

    lcappiello
    Participant

    here you go thank you.

  • #63702

    Huyen (CMS help)
    Moderator

    I remember you get this issue before and I shown solution for you.
    Pls read again
    Thank you

  • #63784

    lcappiello
    Participant

    I know I have asked but I can not get it.

    I have tried multiple times to fix this header. How come my header logo is so far to the left and the shopping cart so far to the right – the demo version is not? Am I not using the same header option as in the demo? PLEASE HELP ME! I am going nuts over here and killing so much time and nothing seems to be working for me.

    If I could just get my logo to be in the SAME place and have the same length as the demos I would be GREAT! Then the same for the shopping cart is so far to the right I just need to move it to the left more to close the spacing. I would be able to move forward. I have adjusted the padding and image size yet I am still confined to that small box to the left of the header and the cart on the right. They do not move over.

    Feeling soooo frustrated.

  • #63807

    lcappiello
    Participant

    I kept playing with the header and now I can not fix it! Can you adjust the settings to be exactly like the demo. I even did a reset section and still having issues.

    Is there a way to have the menu that is in the footer the text to be red to match and not white?

  • #63856

    Huyen (CMS help)
    Moderator

    0k. I fixed for you:
    http://prntscr.com/ah2wdl

    Footer: I fixed for you:
    http://prntscr.com/ah2xx0
    — Solution:
    Change color in widget:
    http://prntscr.com/ah2yai

  • #63868

    lcappiello
    Participant

    Thank you for fixing the picture height. I want that space in between too.

    On the footer Is there a way to have the menu that is in the footer the text to be red to match and not white? When you look at SHOP MENU the pages under it are WHITE that is what I was looking to change to RED to match the other text.

    What about the HEADER?? I still have that issue. Now I have a huge logo and very HIGH header from me playing around to fix it.

  • #64204

    Huyen (CMS help)
    Moderator

    – You can padding for it:
    http://prntscr.com/ahvd6f
    – Where SHOP MENU the pages ?
    – You customized your logo so it show large. I inserted this code for you:
    #cshero-header .logo a{
    padding:0px!important;
    margin:0!important;
    }

  • #64420

    lcappiello
    Participant

    I keep asking for the same thing and you do not seem to answer. I want the header to be identical to the demo how can I make that happen?

    The spacing on the demo is perfect. The logo is not to far to the left and the cart is not to far to the right.

    How can I make the color setting to be transparent when you hover over the words SHOP SALE NOW under the dumpster pick on the home page? Right now when you go to click the link the background turns red and the writing is red. I want to keep the writing RED but I don’t want the background to change. What is the setting I need to change?

  • #64423

    Huyen (CMS help)
    Moderator

    hzzz…Current your header :
    http://prntscr.com/aicec5
    Everything is configed in theme option, you can try checking all option in there
    – You cna add this code into custom css to change background button:
    .box-sale-right .box-contents a:hover {
    background: #ffffff none repeat scroll 0 0 !important;
    }

  • #64671

    lcappiello
    Participant

    How come the demo has MY TROLLY & YOUR CART IS EMPTY? How do I add that to my site. I would like to say Cart not TROLLY

    I changed the Header Top Background Color to #dd3333 yet it is still black? I want to change the color for the top strip that has the phone and email address above the logo; isn’t that the Header Top Background?

    I tried to add that CSS you gave me to the custom CSS section yet there is no change
    .box-sale-right .box-contents a:hover {
    background: #ffffff none repeat scroll 0 0 !important;
    }

    I would like to modify the themes template where it says SHIPPING to be DELIVERY how do I do that. Is there a css code to add instead?

  • #64684

    Huyen (CMS help)
    Moderator

    I inserted thí code for you:
    .box-sale-right .box-contents a:hover {
    background: #ffffff none repeat scroll 0 0 !important;
    }
    Now when you hover that button -> text is red, bacground is white
    Pls check again.
    And pls read document is attached in theme packet when you purchase theme before aks me
    Thanks

  • #64685

    Huyen (CMS help)
    Moderator

    I saw your top header is red not black:
    http://prntscr.com/aishxa

  • #64810

    lcappiello
    Participant

    1. It is so odd that the changes do not take effect immediately. When I sent the message the header background color was not changing.

    2. I reviewed all the documentation for the theme I am not sure what it is I am suppose to look for to answer my question about changing SHIPPING to DELIVERY?

    3. How do I add the MY TROLLY & YOUR CART IS EMPTY to the header? I would like to say Cart not TROLLY

    4. I changed the footer text color to green yesterday to see what it controlled and I did change it back yet the green is still showing as the link color. See attached photo

    5. the same with the top header the right side menu is not changing to WHITE yet the other side that displays the phone and email is white.

    6. The footer height at the bottom I have changed all the setting yet I never see a change. It is to high I want it shorter. The settings are the FOOTER BOTTOM PADDING that I should be altering correct?

  • #65006

    Huyen (CMS help)
    Moderator

    2. I dont understand your mind, could you tell me more clearly?
    3. If you want to change your header top pls go to Widgets to change:
    http://prntscr.com/aj7biu
    4. 0k 🙂
    http://prntscr.com/aj7e4a
    5.6 pls send me FTP info, I’ll check again

  • #65168

    lcappiello
    Participant
    This reply has been marked as private.
  • #65324

    Huyen (CMS help)
    Moderator

    “1.How do I change on the checkout page it says SHIPPING and I want it to say DELIVERY?”. This is default of Woo plugin so you can’t change it
    2.3: 0k
    4.you can change in code file:
    http://prnt.sc/ajnxy7
    5. Pls send me FTP info

  • #65656

    lcappiello
    Participant
    This reply has been marked as private.
  • #65889

    lcappiello
    Participant

    1. Home page header the background behind the magnifying glass is red, when you hover over it, it turns black, how do you always make it be black?

    2. Home page header the CART also says EMPTY when you can see it is not???

    3. WHere is the shopping cart? How do I change that color to be black where is it controlled?

    4. TOPSOIL FILL & SAND text on the middle image under the slider is white font where is that controlled also? You cant read it I would like it to be black also.

    5. The boxes that appear when you VIEW DETAILS or ADD TO CART on a product has a background of white and the font is white too where is that controlled.

  • #66078

    Huyen (CMS help)
    Moderator

    1. Home page header the background behind the magnifying glass is red, when you hover over it, it turns black, how do you always make it be black?
    Before I fixed for you, if you adjust it pls back.

    2. Home page header the CART also says EMPTY when you can see it is not???
    I fixed for you
    3,4. I dont understand
    5. Pls check again what did you do, before it 0k, if you configed –> you adjust it.

  • #66079

    Huyen (CMS help)
    Moderator

    you can not edit in panic then asked me for your config

  • #66080

    lcappiello
    Participant

    I did not know you would fix it, when I saw the screen shot I thought I needed to, I only edited that ONE WORD TROLLY TO CART. When I changed the text that was all I did, I don’t know why the cart icon is not there now? I attached the file I edited this is my original.

    This was never corrected – Home page header the background behind the magnifying glass is red, when you hover over it, it turns black, how do you always make it be black?
    Before I fixed for you, if you adjust it pls back.

    If you look at the image in the middle it says TOPSOIL FILL & SAND the text on the image is white font where is that controlled ? You can’t read it I would like it to be black also.

    I DONT KNOW WHICH SETTINGS CONTROL THIS FEATURE TO MAKE THE CHANGE BACK – The boxes that appear when you VIEW DETAILS or ADD TO CART on a product has a background of white and the font is white too where is that controlled.

  • #66110

    Huyen (CMS help)
    Moderator

    I dont know what did you do but it change strange
    0k. I fixed again for you this issue: when you hover over it, it turns black
    http://prntscr.com/algb0i
    – About as show cart, pls back what did you do, I’ll check for you.
    your text on your product ==> 0k:
    http://prntscr.com/algc9o
    http://prntscr.com/algdg3

  • #66186

    lcappiello
    Participant

    1. OK I have the PHP file copied should I put it back? Or can you add the cart icon?

    2. On the checkout page the X to remove an item from the cart is WHITE so you don’t know its there to remove an item if you want. Is there a cheat sheet that tells me what is controlled by what?

    3. I spoke with the developer of one of the 3rd party plugins I use and I asked how to remove the : that is in front of the 2nd SHIPPING word on the cart page. He said to add this code. Where would I add this in?

    HE WROTE “..that colon isn’t in a template file.. (its in a function instead)

    I’ve created a custom code that you can use: https://gist.github.com/JeroenSormani/b1f96088c7f251836f7a
    You can copy&paste the contents of the script to your (child) themes functions.php.

    THIS IS THE CODE FROM THE LINK
    <?php
    add_filter( ‘woocommerce_cart_shipping_method_full_label’, ‘wc_remove_semicolon_shipping_label’, 10, 2 );
    function wc_remove_semicolon_shipping_label( $label, $method ) {
    $label = str_replace( ‘:’, ”, $label );
    return $label;
    }

  • #66409

    Huyen (CMS help)
    Moderator

    1 & 2 . I fixed for you.
    I saw you customized in your code file 🙁
    Pls dont change any thing if it isn’t too important
    http://prntscr.com/alwzoi
    http://prntscr.com/alwzkp

    I custom css very much, if then you need you can insert again:

    .cs-shop-tabs .panel-title > a {
    display: none!important;
    }
    
    #cshero-header .logo  a{
        padding:0px!important;
        margin:0!important;
    }
    
    .box-sale-right .box-contents a:hover {
    background: #ffffff none repeat scroll 0 0 !important;
    }
    
    #header-top a {
        color: #ffffff!important;
    }
    
    .widget_searchform_content form input[type='submit'] {
        background-color: #000000 !important;
        border-color: #000000 !important;
    }
    
    .widget_searchform_content form input[type='submit']:hover{
        background-color: #000000 !important;
        border-color: #000000 !important;
    }
    
    .fancybox-layout11 .cshero-fancybox-wrapper .title-child {
        color: #000000;
    }
    
    .fancybox-layout11 .cshero-fancybox-wrapper a:hover {
        color: #000000;
    }
    
     .csbody .woocommerce .cshero-carousel-item-wrap .cshero-view-detail span {
        color: #000000;
    }
    
    .csbody .woocommerce .cshero-carousel-item-wrap .cshero-add-to-cart span{
    
        color: #000000;
    }
    
    .header-v6 .cshero-total.shop, .header-v6 .cart_total_text.shop i {
        color: #ffffff;
    }
    .woocommerce .remove:before {
     background-color: #2b302c!important;
    }

    3. So you can try doing follow them suggestion.

  • #66920

    lcappiello
    Participant

    Thank you for all of your help this far you have been great in your response time & knowledge. I have one last item that would complete this website its on the checkout page

    I spoke with the developer of one of the 3rd party plugins I use and I asked how to remove the : that is in front of the amount on the SHIPPING Line under CART TOTALS. He said to add this code. Where would I add this in?

    HE WROTE “..that colon isn’t in a template file; you can copy&paste the contents of the script to your (child) themes functions.php.

    THIS IS THE CODE FROM THE LINK
    <?php
    add_filter( ‘woocommerce_cart_shipping_method_full_label’, ‘wc_remove_semicolon_shipping_label’, 10, 2 );
    function wc_remove_semicolon_shipping_label( $label, $method ) {
    $label = str_replace( ‘:’, ”, $label );
    return $label;
    }

    ARE YOU ABLE TO ADD THIS? Is there a CSS code I could add that would make this happen rather then adding it to the php file?

    Thank you Lisa

  • #67102

    Huyen (CMS help)
    Moderator

    You try going to /wp-content/themes/wp_spectrum-child/ functions.php file to insert it:
    http://prntscr.com/anw9zw

  • #95724

    lcappiello
    Participant

    Hello,

    Can you tell me what to change I did an update some time ago and the store items now only show 2 across when it used to show 4 across https://kennedycontracting.net/bulk-material-2/

    I looked through my blog settings to see the # of items to show and woocommerce but nothing is making the change to the layout.

    Thank you for your help.

  • #95790

    Huyen (CMS help)
    Moderator
    This reply has been marked as private.
  • #95942

    lcappiello
    Participant

    Ok I have updated the plugin and Yes I want it to be 4 across.

  • #96060

    Huyen (CMS help)
    Moderator

    I fixed for you by this code:

    .csbody .woocommerce ul.products li.product {
    clear: none;
    }

    http://prntscr.com/cfh2hk

  • #96220

    lcappiello
    Participant
    This reply has been marked as private.
  • #128548

    lcappiello
    Participant

    ​Hello,

    The update cart feature is not working is there an issue between the theme and woocommerce? I am reading that with other themes this is the issue. kennedycontracting.net

    Woocommerce v2.6.14
    Spectrum Theme v2.03

    Thank you

    Lisa

  • #128674

    Hien (CMS help)
    Moderator

    Hi,
    Sorry for answer delay,
    a few reason, we removed the channel support to https://cmssuperheroes.ticksy.com
    Please give me information your site: link+admin access and description your problem to I can check directly and show solution for you.
    Thank you!

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